Refund policy

Return and Refund Policy

At Nerio Clothing, we want to ensure your complete satisfaction with your purchase. If you're not entirely satisfied with your purchase, we're here to help as much as we can.

Returns:

1. To initiate a return, please contact our Customer Support team at NerioCompany@gmail.com within 7 days of receiving your order. Kindly provide your order number and details about the item you would like to return.

2. Your item must be unused and unworn, in the same condition that you received it, and in the original packaging to be eligible for a return.

3. Once we receive your return request, we will provide you with the return shipping address. You will be responsible for paying for your own shipping costs for returning your item.

4. Please ensure you use a trackable shipping service for the return. We don’t guarantee that we will receive your returned item.

Refunds:

1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 working days.

3. Shipping costs are non-refundable.

Exchanges:

If you need to exchange an item for a different size or style, please contact us at NerioCompany@gmail.com.

Exchanges are subject to item availability.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at NerioCompany@gmail.com and provide details and photos of the damaged or defective product. We will guide you through the process to resolve the issue.

We value your satisfaction and aim to provide exceptional customer service. If you have any further questions or concerns regarding our return and refund policy, please feel free to reach out to us.